Extendicare London

Compliance

In Ontario, every long-term care home is regulated by the Ministry of Long-Term Care. Provincial legistation requires every home to publicly disclose a number of documents on their website.

Download Documents

Narrative

Work Plan

Emergency Response Plan

Visitor Policy



Extendicare London

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860 Waterloo Street
London, Ontario
N6A 3W6
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Phone: (519) 433-6658
Fax: (519) 642-1711
Email: cnh_london@extendicare.com


Ontario Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144
Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week

Number of beds: 170



Extendicare London Executive Team

Janet Lakie, Executive Director, is responsible for the overall management and operations of our home, and serves as the home’s Quality Lead. This individual can assist in answering any and all questions, especially those related to policies, procedures and the culture of our home.

Michelle Lemhenyi, Elvira Villlanueva, Director of Care (DOC), is responsible for supervising the nursing team and can answer any resident care questions including those related to nursing practice, personal care and care plans and routines.

Dr. Amin, Medical Director, is the lead physician responsible for the coordination of clinical services in the home. This individual can assist in answering questions related to medical care, convalescent care, chronic disease management, medications, end of life care and more.

Micky Mathew, Infection Prevention and Control (IPAC) Lead, oversees the home’s Infection Prevention and Control Program by leading the planning, development, implementation, coordination and evaluation of the home’s program, supported by regional Extendicare IPAC specialists and Extendicare’s IPAC community of practice which set evidence-based best practices in Infection Control.

Melanie Walsh, Quality Improvement Lead: Each home has a Quality Lead(s) who support and focus on quality of care, resident safety and quality improvement initiatives. The Leads partner with quality consultants from Extendicare’s head office to drive improvements in quality and innovation based on evidence and best practices in seniors’ care and Extendicare’s Quality Program.